Tech Quarterly

Man in a headset trying out XR technology.

Essential VR/AR/XR insights from Q1 23

By Zoe McNeill / 18/05/2023

1. Metaverse could fuel $1 trillion in commerce by 2025: Accenture Growing interest in the metaverse among both consumers and businesses could create a $1 trillion commerce opportunity by the…

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Image of a robot behind a shop counter assisting a customer, created by Microsoft Bing Image Creator AI tool

Essential customer experience insights from Q1 23

By Aled Herbert / 15/05/2023

1. Almost half of customers would pay more for great service: ACA Study The 2023 ACA Study: Achieving Customer Amazement report surveyed 1,000 US residents from Gen Z to Millennials…

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Person using ChatGPT on a laptop.

Essential AI insights from Q1 23

By Eve Michell / 05/05/2023

1. New AI budget announced by UK government With initial investments to start this year, the UK government is dedicating around £900 million in both the development of an exascale…

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Woman in lab coat with a stethoscope around her neck using a VR headset.

Essential healthcare insights from Q1 23

By Shirley Siluk / 26/04/2023

1. Survey: 4 of 5 US adults have now used telemedicine The 2022 Digital Health Consumer Adoption Survey by Rock Health Advisory found that 80 percent of U.S. adults report…

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Player hand holding gaming controller.

Essential entertainment, media and sports insights from Q4 22

By Aled Herbert / 26/01/2023

1. Technology helps football referees’ decisions, but results can still be offside Technology supplies some but not all of the answers. This seems to be especially true for video assistant…

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Doctor using a cellphone.

Essential healthcare insights from Q4 2022

By Shirley Siluk / 25/01/2023

1. Healthcare’s big concern: Finding digital tech talent In its Global Tech Report 2022, KPMG found that healthcare faces the greatest challenge in finding capable talent to help with the…

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Customer making a purchase using a payment card.

Essential customer experience insights from Q4 2022

By Aled Herbert / 24/01/2023

1. How to recover trust following a brand calamity Sometimes, brands let their customers down. The question is how you recover trust afterwards. Forbes takes a look at the lessons…

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A screen view from OnSight, the 2018 award-winning software developed by NASA's Jet Propulsion Laboratory in collaboration with Microsoft. OnSight uses real rover data to create a 3D simulation of the Martian environment where mission scientists can "meet" to discuss rover ope... Credit: NASA/JPL-Caltech

Essential VR/AR/XR insights from Q4 2022

By Zoe McNeill / 23/01/2023

1. World-class experience At the FIFA World Cup in Qatar, in-person attendees were able to use an AR companion application on smartphones for real-time statistics viewing during games. 2. A…

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Futuristic image of woman standing in streams of data

Essential AI insights from Q4 2022

By Eve Michell / 23/01/2023

1. AI adoption soars A report by McKinsey published in December 2022 found that AI adoption by organisations has more than doubled since 2017, with 50–60% of organizations using some…

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Essential CIO insights from Q3 21

By Aled Herbert / 28/01/2022

Artificial intelligence technologies are changing how people in a wide range of industries do business

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Essential VR/AR/XR insights from Q3 21

By Aled Herbert / 28/01/2022

1. Mark Zuckerberg shows off his vision for the metaverse The biggest VR/AR news of the year was the big reveal of Facebook’s (soon to be Meta’s) vision for the…

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