Essential automation insights from Q2 20


In this Tech Quarterly

The coronavirus (COVID-19) pandemic is fuelling the uptake of automation, RPA and AI, with the technologies showing potential in a number of new and interesting use cases.



Essential automation insights from Q2 20


Aled Herbert
Content director

Aled oversees all editorial as our content director. He loves a good story – which is no surprise, as he started out in children’s publishing.

Essential automation insights from Q2 20

16/04/2020 |


1. Increased focus on automation amid pandemic

Almost half of business leaders across 45 countries are accelerating plans to automate their businesses as workers are forced to stay at home during the coronavirus outbreak. Some 41 per cent of respondents in a survey by the auditing firm EY said they were investing in accelerating automation in preparation for the world post-COVID-19 crisis.

2. Shanghai outlines three-year automation plan

Shanghai is going to speed up the development of automation between 2020 and 2022. China’s largest commercial city aims to build more than 100 fully automated factories and upgrade machinery in a large number of sectors.

3. Global automation-as-a-service market worth $23.4 billion by 2027

The global automation-as-a-service market is expected to grow at a CAGR of 27.5 per cent between 2019 and 2027, rising from $2.79 billion in 2018 to $23.4 billion by 2027. The increasing adoption of digital technology and a growing need for error-free and timely processes are among the factors driving the growth.

4. Increased automation to help disabled in job market

Analyst firm Gartner predicted that the number of disabled people in employment will triple by 2023 as automation reduces barriers to access. Helen Poitevin, research VP at Gartner, cited pilots of AI robotics technology in restaurants to enable paralysed employees to control robotic waiters remotely.

5. Nokia unveils AI and machine learning features

Nokia announced a series of artificial intelligence and machine learning features designed to increase automation of 5G network operations. It does so by maintaining service requirements and predicting challenges before they occur. Nokia claims the tools can also help mobile network operators better meet service requirements.

6. Automation of repetitive digital tasks welcomed by office workers

Office workers are more than willing to accept automation if it can reduce manual computer tasks and data entry that’s taking up hours of their day, according to research commissioned by Automation Anywhere. The survey of more than 10,000 office workers revealed that workers are expending more than 40 per cent of their day on manual data tasks.

7. How CIOs are using RPA

CIO UK investigated the ways in which RPA is being used in organisations. For example, Connect Health CIO Graeme Fletcher is using RPA to automate repetitive tasks by replacing human labour with virtual workers.

8. Automation Anywhere launches security programme for business continuity bots

RPA player Automation Anywhere launched Bot Security, a security programme aimed at securing software bots that enable business continuity. During the COVID-19 crisis, many organisations are looking to technologies like RPA and intelligent automation to help mitigate disruption and keep global supply chains moving.

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